FAQ

IS THERE ANYTHING I NEED TO DO AFTER PLACING MY ORDER?

YES! We will send a computerized proof through within 3 business days that needs approved BEFORE we can begin actual creation. The quicker you approve the proof the quicker we can get started on your order! We attempt to contact multiple times but if we don’t receive a response after 4 weeks from when your order was placed your order will be cancelled and your money refunded.

HOW DO I GET MY PERSONALIZATION DETAILS TO YOU?

There is a Personalization box on the Item Details Page where you can let me know you personalization. On the checkout page there will be a “Notes to Memoryscapes” box. This is where you can insert any other important information for your order other than personalization that you order entered on Item details page.

IF I ORDER TODAY HOW LONG UNTIL I WILL HAVE MY ORDER IN MY HANDS?

Our current creation time is 7 business days AS LONG AS you approve your computerized proof within 2 business days of us sending it. We will send your computerized proof within 3 business days from when you place your order. Please note shipping transit time is 2-4 business days depending on your location.

HELP!! I AM IN A TIME CRUNCH AND NEED MY ORDER FASTER THAN YOUR CURRENT CREATION TURN AROUND TIME!

Have no fear RUSH CREATION TIME IS HERE. :) We offer a RUSH CREATION add on option for $15. This is where we work overtime to move your product to the front of the creation line and get your frame shipped out within 3 business days. You MUST approve your computerized proof within 1 business day of receiving it so we can start creation immediately! Shipping Transit time will still be 2-4 business days unless you also want to purchase express shipping.

CAN I CUSTOMIZE THE SAYING?

YES! We currently encourage custom SAYINGS, QUOTES, LYRICS or VERSES at NO increased charge! You can find a frame in our shop that is the size overall frame you are wanting with the font style you like best and order from it. Add your custom saying in the  "Notes to MemoryScapes” box that comes up on the checkout page.

IS THERE A LIMIT TO HOW LONG A CUSTOM SAYING CAN BE?

Our 8”x8” size can only hold a short sentence. 12”x12” size will hold around 300 Characters including spaces (https://charactercounttool.com to check the length of yours) All our larger sized frames there really is no limit just keep in mind the longer the saying the smaller the words will get which could get harder to read for some if its so long the words get too tiny.

HOW DO I INSERT MY OWN PHOTO?

All of our photo frames set on top of a permanently attached dimensional wooden mat. (The wooden mats looks like a small, raised, different colored border around the actual photo frame when you see the finished product) The smaller frame that actually holds the photo is MAGNETIC and you simply lift them off of that wooden mat behind it to insert your photo.

IF I MESSAGE YOU MY PHOTO CAN YOU INSERT IT FOR ME?

Yes! We will do this free of charge! The printed photo will be high photo quality however it will be printed on matte paper rather than glossy photo paper. If you are purchasing the frame as a gift this option can save you money! Since the photo is already inserted you can ship directly to the recipient rather than paying shipping to you and then turning around and paying again to ship to them! You can send your photo to me as an attachment in messaging or to memoryscapes@yahoo.com.